Privacy Policy
Last updated: September 11, 2026
At Sophi (accessible from https://joinsophi.com), one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that is collected and recorded by Sophi and how we use it.
1. Information We Collect
We collect information directly from you when you use our platform, including:
- Account Information: Your name, email address, and authentication credentials when you sign in or register.
- Resume & Professional Data: Employment history, education, skills, contact details, and career summaries contained in the resumes you upload or create.
- Payment Information: Transaction identifiers and payment status handled securely via our PCI-compliant payment partners (e.g., DirectPay / PayFast). We do not store full credit card or banking credentials on our servers.
- Log Data & Usage Analytics: IP addresses, browser types, Internet Service Providers (ISP), referring/exit pages, operating system, date/time stamps, and on-page interaction data.
2. How We Use Your Information
We use the collected information for various business and operational purposes, such as:
- Generating, analyzing, and formatting ATS-optimized CVs, cover letters, and LinkedIn summaries.
- Processing credit packages, purchases, and providing customer support.
- Improving, personalizing, and expanding the functionality and performance of our AI engine.
- Preventing fraudulent activities, maintaining platform security, and ensuring compliance with applicable laws.
- Communicating with you regarding service updates, transaction receipts, and essential platform notices.
3. Google AdSense & DoubleClick DART Cookies
Google is a third-party vendor on our site. It uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to joinsophi.com and other sites on the internet.
Visitors may choose to decline the use of DART cookies by visiting the Google Ad and Content Network Privacy Policy at the following URL:
https://policies.google.com/technologies/ads
To learn more about how to manage or opt-out of personalized advertising across third-party networks, you can visit:
- Google Ads Settings: https://adssettings.google.com
- AboutAds (Digital Advertising Alliance): https://www.aboutads.info/choices/
- Network Advertising Initiative (NAI): https://optout.networkadvertising.org/
4. Cookies and Web Beacons
Like any other website, Sophi uses 'cookies'. These cookies are used to store information including visitors' preferences, session authentication, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
You can choose to disable cookies through your individual browser options. Detailed information about cookie management with specific web browsers can be found at the browsers' respective websites.
5. Third-Party Advertising Partners
Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Sophi, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Sophi has no access to or control over these cookies that are used by third-party advertisers.
6. GDPR Data Protection Rights
We want to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- The right to erasure: You have the right to request that we erase your personal data under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.
7. CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
- Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
- Request that a business delete any personal data about the consumer that a business has collected.
- Request that a business that sells a consumer's personal data, not sell the consumer's personal data. Sophi does not sell personal information.
8. Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. Sophi does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection and Support team:
Platform: Sophi AI (joinsophi.com)
Email: support@joinsophi.com
Contact Page: joinsophi.com/contact
Location: Karachi, Pakistan